Shipping & Returns

We ship from the Bernese Oberland within 1–3 business days via Swiss Post (economy). Within Switzerland, shipping is free from an order value of CHF 100.–.

From CHF 100.– order value we deliver for free. Below that, the price depends on the weight: up to 200 g CHF 2.40, up to 2 kg CHF 8.50, from 2 kg CHF 11.50 and from 10 kg CHF 20.50. You see the exact amount at checkout.

Yes. Within Europe, shipping is free from CHF 150.–; below that it costs, depending on weight, CHF 23.– (up to 2 kg), CHF 24.– (from 2 kg) or CHF 25.– (from 10 kg). To countries outside Europe we deliver without a free threshold: CHF 53.– (up to 2 kg), CHF 70.– (from 2 kg) or CHF 92.– (from 10 kg). The exact costs are shown to you at checkout. Any customs and import charges are borne by the recipient.

Yes. At checkout, choose “Pick-up at the event” and tell us which one. We bring your parcel to the pop-up stand free of shipping.

14 days from receipt. The item must be unworn and the tags must still be attached. Just write to us at info@countryhigh.ch, then we sort out the return with you. Customers from the EU additionally have a statutory right of withdrawal – the details are in our right of withdrawal.

For faulty or incorrectly delivered goods, we cover the return shipping costs. If you send something back that you ordered wrong yourself (for example the wrong size), you bear the return shipping costs.

Discounted items and sale goods are excluded from exchange. If there is a sizing problem, get in touch anyway – we will find a solution.

Send us a photo at info@countryhigh.ch. We replace the item or refund the amount, no discussion – we cover the return shipping.

Our shirts have a straight unisex cut and fit true to size. If you like it looser, go one size up. The exact measurements are listed for every product.

Sometimes. We reprint when enough people ask. On the product page you can get notified – without a newsletter subscription.

As long as it has not shipped, yes. Write to us as soon as possible, we read every order ourselves.

In the cart there is the field for voucher and discount codes. Vouchers are valid for three years and can also be redeemed in partial amounts.